We tell stories worth singing

Box Office Associate

Responsibilities: 

  • Initiate, receive and process phone, walk-up and mail ticket orders from the public

  • Give detailed performance and venue information to patrons to encourage sales and improve customer relations

  • Make outbound calls as needed for subscription renewals and customer service issues

  • Process all ticket orders including subscriptions, single tickets, donations and exchanges

  • File and organize season orders and post mail orders to outgoing mail at the end of each day

  • Work performances or events, serving as primary contact for patrons

  • Be available to work for extended weekends and evening hours in Phoenix and Tucson

  • Stay current on event information

Non-Essential Functions:

Assist other departments as needed.

Reports To: 
Box Office Manager
Job Category: 
Part time non exempt

Qualifications

Qualifications/Certificates/Licenses:

  • Some college course work in a related field and ticketing experience is helpful   

  • A background in the performing arts is a plus 

Competencies:

  • Experience with a high-volume call environment a plus

  • Experience with customer service and organizational skills with a strong emphasis on multi-tasking and flexibility

  • Excellent communication skills (in-person, telephone, and in writing) are required, as well as an excellent work ethic and keen attention to detail

  • Energetic, forward thinking and creative individual with high ethical standards and appropriate professional image

  • Ability to respond effectively to the most sensitive inquires or complaints

  • Able to keep confidential information to him/herself

  • Analytical skills and good judgment / decision making

  • Strong skills with PCs, Microsoft Excel and Word are required

  • Experience with box office ticketing systems and Tessitura is a plus

  • Interest in Opera and Performing Arts is a plus

Computer Skills: 

  • Working knowledge of Microsoft Office including Word & Excel

  • Working knowledge of Tessitura is a plus

Please email resume and cover letter to hr@azopera.org. No phone calls please. 

Salary and Benefits

Qualifications/Certificates/Licenses:

  • Some college course work in a related field and ticketing experience is helpful   

  • A background in the performing arts is a plus 

Competencies:

  • Experience with a high-volume call environment a plus

  • Experience with customer service and organizational skills with a strong emphasis on multi-tasking and flexibility

  • Excellent communication skills (in-person, telephone, and in writing) are required, as well as an excellent work ethic and keen attention to detail

  • Energetic, forward thinking and creative individual with high ethical standards and appropriate professional image

  • Ability to respond effectively to the most sensitive inquires or complaints

  • Able to keep confidential information to him/herself

  • Analytical skills and good judgment / decision making

  • Strong skills with PCs, Microsoft Excel and Word are required

  • Experience with box office ticketing systems and Tessitura is a plus

  • Interest in Opera and Performing Arts is a plus

Computer Skills: 

  • Working knowledge of Microsoft Office including Word & Excel

  • Working knowledge of Tessitura is a plus

Please email resume and cover letter to hr@azopera.org. No phone calls please. 

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