Box Office Manager
Arizona Opera, originally the Tucson Opera Company, was founded in 1971 by a dedicated group of opera enthusiasts. Its inaugural season featured two performances of Rossini’s The Barber of Seville in Tucson and by the 1976/97 Season, Arizona Opera was performing complete seasons in both Tucson and Phoenix.
Since its inaugural year, Arizona Opera has produced over 170 fully-staged operas and concerts. The company’s artistic history is rich with a blend of opera’s traditional repertoire featuring baroque, bel canto, and verismo works, turn-of-the-century masterpieces, operettas, and American operas. Arizona Opera has also presented Wagner’s complete Ring Cycle twice, a feat that has only been accomplished in North America by four other companies.
On stage, Arizona Opera presents artists of both international stature and emerging talent, and each season balances debut artists and the return of favorite performers. Arizona’s musical talent is showcased in its acclaimed orchestra and chorus. The Arizona Opera Orchestra, established in 2000, consists of members of symphony orchestras from Flagstaff, Phoenix, and Tucson, as well as faculty from local universities, and the chorus is comprised of Phoenix and Tucson community members and students from local universities.
In addition to producing four grand operas each year in Phoenix and Tucson, Arizona Opera offers in-school touring productions and numerous outreach events for children and adults of all ages.
Job Title: Box Office Manager
Location: Phoenix, Arizona
Department: Box Office
Reports To: Director of Marketing
FLSA Status: Eligible for OT (not-exempt)
Classification: Full-time
The Box Office Manager is responsible with running the daily operations of the box office. This includes implementing ticketing policies, running the box office at performances in both Phoenix and Tucson, and any other responsibility necessary for the function of the department.
Essential Functions:
- Supervise the day to day responsibilities of the box office as delegated by the manager
- Provide lists and reports on ticket sales and constituents to other departments as needed
- Running the box office at all performances
- Assist the Front of House responsibilities and maintain communication and scheduling of volunteer ushers for Tucson events
- Answer phones, respond to e-mails, and make phone calls as needed
- Process single ticket orders and subscriptions
- Assist in maintaining performances in Tessitura
Non Essential Functions:
- Assist the Director of Marketing in any other responsibility related to patron services and running the department as needed.
Supervisory Responsibility:
- Supervises box office personal
Qualifications
- College degree preferred
Competencies:
- Energetic, forward thinking, and creative individual with high ethical standards and appropriate professional image.
- Good judgment and strong operational focus.
- Outstanding oral and written skills, comfortable with public speaking and able to give polished, detailed presentations to audiences of all sizes and from varying backgrounds.
- Organized individual who is a team player.
- Intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
- Ability to respond effectively to the most sensitive inquires or complaints.
- Able to keep confidential information to him/herself.
- Excellent written and verbal skills required
Computer Skills:
- Proficient Microsoft Office including Word & Excel
- Proficient with Tessitura
- Proficient in web-based research tools
Physical Demands:
Extended periods at workstation, using a keyboard, viewing a computer screen, and communicating by telephone and in person. Some special events set up and break down may be required.
Work Environment:
Work environment is generally quiet, and in an office setting, but intensifies during periods when the company is in production. Also, see Physical Demands section above re special events.
Travel/Other Requirements:
Reliable transportation required and must be able to travel statewide. Flexible schedule that will require working some nights and weekends to attend events, performances, rehearsals, etc.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
The Arizona Opera is an Equal Opportunity employer. The Arizona Opera does not discriminate against an Employee or candidate for employment because of his or her race, color, religion, sex, gender identity, sexual orientation, national origin or nationality, age, disability, veteran status, marital status or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, engagements, assignments, training, discipline, termination, promotions or other conditions of employment or career development. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.
To apply, please send a cover letter and resume to info@azopera.org.