Arizona Opera 2020/21 Season Frequently Asked Questions
I HAVE RECENTLY LEARNED THAT YOU WILL NOT BE PRESENTING ANY “IN-THEATER” PERFORMANCES NEXT SEASON. IS THAT TRUE?
Due to ongoing concerns about COVID-19, we will be replacing our planned “in-theater” 2020/21 Season productions with an exciting array of programs that can be more safely be enjoyed by a larger audience. This includes live, outdoor, and socially-distanced performances, combined with a collection of digital offerings intended to expand Arizona Opera’s impact throughout the state and beyond.
WHY DID YOU DECIDE TO MODIFY YOUR SEASON?
We redesigned our 2020/21 Season in recognition of the current public health challenges due to COVID-19. The decision was made following an extended period of internal discussions among the board and staff, and through significant community feedback. This includes patron polling that strongly reinforced the importance of identifying a new approach for the coming season that balances health concerns with the company’s dedication to fulfilling its mission to serve the community over the coming year.
ARE YOU BEING TOO CAUTIOUS CHANGING THE ENTIRE SEASON THIS EARLY?
The safety of our patrons, artists, and staff always remains our top priority. Our patrons have clearly expressed that they remain committed to staying connected with Arizona Opera and our art form, but they are not ready to return to an in-theater setting under current circumstances. That, along with properly managing all safety concerns, made the possibility of “in-theater” performances unfeasible.
WHY COULDN’T YOU JUST PLAN TO RESUME PERFORMANCES IN JANUARY?
Our primary goal in reimagining our 2020/21 Season is the safety, health, and comfort of our patrons, artists, and staff. Considering the risk factors of attending large theater performances; the number of personnel required on stage, off stage, in the orchestra pit, and backstage; and the particular issues that may be associated with social distancing and vocal performance, we do not currently anticipate being able to safely perform in a traditional, in-theater approach this season. By planning an alternative approach to our season now, we are better able to ensure our company’s ability to plan and present quality programs for the community in the coming year that will best provide for everyone’s safety.
WHY WASN’T BLOCKING OFF SEATING AND SELLING LIMITED CAPACITY A POSSIBLE ALTERNATIVE TO A “REIMAGINED” SEASON?
After a lengthy period of study and internal discussion, Arizona Opera determined that it is not currently possible to ensure the safety of everyone involved in our operatic “in-theater” productions, which includes our audiences, artists, staff, and volunteers. We eagerly await the ability to resume in-theater performances as soon as it is safe for us to do so.
IF THERE WILL BE NO “IN-THEATER” PRODUCTIONS NEXT SEASON, WHAT ARE YOUR PLANS TO CONTINUE TO SERVE THE COMMUNITY THROUGH THE ART FORM OF OPERA?
The season will open in October with our new Studio Spotlight Series, which will include live/outdoor and streamed concerts performed by members of Arizona Opera’s prestigious Marion Roose Pullin Opera Studio, which will begin in October and run through the duration of the season. Arizona Arias, a series of outdoor concerts that will be both live and streamed, will present performances by some of today’s leading opera stars in combination with the skillful musicianship of the Arizona Opera Orchestra, beginning in early 2021.
In our Reimagined 2020/21 Season, we are also thrilled to premiere a film version of the World Premiere of Arizona Opera’s second commissioned work, The Copper Queen. The film is scheduled for online release in spring, 2021.
Arizona Opera’s plans for the coming season also include two new pilot programs that were selected as the winners of its OnPitch Challenge, a business plan competition created in associate with ASU’s Herberger Institute for Design and the Arts and the W.P. Carey School of Business. The program was made possible by an OPERA America Innovation Grant, supported by the Ann and Gordon Getty Foundation.
More details on these, and other programs in development, will be forthcoming in the weeks ahead.
WHAT ARE YOU PLANNING TO DO TO ENSURE THE SAFETY OF PEOPLE WHO ATTEND YOUR PLANNED IN-PERSON EVENTS NEXT SEASON?
The health and safety of everyone involved in Arizona Opera in-person events is our highest priority, and that includes our patrons, staff, performers and any other associated individuals. We intend to meet and/or exceed the recommended guidelines issued by our governmental agencies for gatherings of this type, which could include—but not be limited to—proper social distancing, the wearing of masks and/or face coverings, temperature checks, and the use of hand sanitizer, among others. Appreciating that such guidelines are continuing to evolve with the course of the virus, we will issue necessary safety precautions regularly over the season for those that are interested in attending any of our in-person events.
IF I ALREADY HAVE SEASON TICKETS FOR THE 2020/21 SEASON, WHAT OPTIONS DO I HAVE FOR THE HANDLING OF MY TICKETS?
The Arizona Opera box office staff will be proactively reaching out to all households that currently have tickets for the 2020/21 Season. Patrons will have the opportunity to keep the value of their tickets on account for the 2021/22 Season, a landmark year that will celebrate the company’s 50th Anniversary. Those who do not wish to keep their season tickets on account may also donate the value of their tickets to the organization, or explore other options with the box office. The most expedient way to reach the Arizona Opera box office is by emailing email@example.com. As the Arizona Opera Center remains closed during this time, patrons may also leave a voice message for the box office at 602.218.7336. Please allow two to three business days for a response from the box office, given the limited staffing within the box office at this time.
IF I DECIDE TO DONATE THE VALUE OF MY TICKETS, WILL THIS BE TAX DEDUCTIBLE?
Yes, your donation will be processed as a tax-deductible gift to Arizona Opera and a tax acknowledgement will be mailed to you.
I PURCHASED PARKING PASSES FOR THE 2020/21 SEASON. WHAT ARE MY AVAILABLE OPTIONS?
Money from parking passes can be credited to your account with us, donated back to Arizona Opera, or refunded.
HOW DO I SPEAK WITH SOMEONE ABOUT MY TICKETS OR MY DONATION?
As the Arizona Opera Center still remains closed, the best way to reach the box office is to send an email to firstname.lastname@example.org and an Arizona Opera representative will get back to you within two to three business days. Patrons may also leave a voice message for the box office at 602.218.7336. Please allow two to three business days for a response, given the limited staffing within the box office at this time.
IF I REQUEST A REFUND FOR MY SEASON TICKET PURCHASE FOR THE 2020/21 SEASON, WILL I LOSE MY SAME SEAT LOCATIONS FOR THE 2021/22 SEASON?
If you request a refund for your season ticket purchase for the 2020/21 Season, you will be able to renew your seats for the 2021/22 Season during the standard season ticket renewal period in early 2021. Your seats will not be released until the end of that renewal period.
MAY I GET A REFUND LATER IF IT TURNS OUT THAT I DON’T LIKE THE PROGRAMMING FOR THE 2021/22 SEASON?
Arizona Opera currently plans to announce the programming for its 2021/22 Season—the organization’s 50th Anniversary—in early 2021. Any subscribers who have season tickets held on account may receive a full or partial refund if they decide that they do not wish to attend some or all of the operas for that season once it is announced.
WILL ALL OF THE EVENTS YOU ARE PLANNING FOR NEXT SEASON BE FREE? IF NOT, HOW WILL I BE ABLE TO BUY OR RESERVE TICKETS?
Additional information, including an updated schedule of performances, ticketing/pricing information for live or streamed events (when applicable), and instructions on how to access streamed content, will be announced in the coming weeks, and available well in advance of the events.
WHAT IS HAPPENING WITH ARIZONA OPERA’S EDUCATION AND TRAINING PROGRAMS THIS SEASON?
All of Arizona Opera’s NextGen Programs, including our K-12 education programs, community engagement programs, and artist/artisan training programs (i.e., the Marion Roose Pullin Opera Studio and the Production Apprentice Program) will be continuing during the 2020/21 Season. As with our other Reimagined 2020/21 Season offerings, our NextGen Programs will be modified as necessary to take place through socially distanced in-person and digital means. To learn more, please contact email@example.com
WHAT IS THE BEST WAY FOR ME TO SUPPORT ARIZONA OPERA DURING THIS CHALLENGING TIME?
First, if you have 2020/21 Season tickets, please consider donating their value to the opera as a tax-deductible gift or keeping your ticket value on account for the 2021/22 Season. Second, any other additional contributions that you are able to make—whether large or small—will greatly help to ensure that Arizona Opera stays responsive and resilient both during and after this incredibly challenging time. No gift is too small and every gift is deeply appreciated. You may donate online at azopera.org/donate or email firstname.lastname@example.org to be contacted by a representative in the Development Department about renewing your annual contribution or making a special gift to support Arizona Opera’s recovery from the impact of COVID-19.