Development Operations Manager
Arizona Opera is seeking a motivated, detail-oriented, and energetic Development Operations Manager to join its Development team as the company continues to pursue its vision of artistic vitality, delivery of civic value, audience expansion, and institutional strength and sustainability, and as the performing arts recover from the pandemic.
Since 1971, Arizona Opera has produced over 200 fully-staged operas and concerts. As one of the only companies in the country to perform in two major metropolitan cities, Arizona Opera presents artists of both international stature and emerging talent, and each season balances debut artists and the return of favorite performers. In addition to producing five productions each year in both Phoenix and Tucson, Arizona Opera offers in-school touring productions and numerous outreach events for children and adults of all ages. The 2021/22 Season will mark the company’s 50th Anniversary.
Arizona Opera has recently reshaped its strategy around creating the most dynamic artistic program possible, based on a community-centric approach, as an essential tool in garnering the philanthropic growth necessary to properly support a company of our scale. This strategy shift has resulted in the company’s adoption of a new season model beginning in the 2018/19 Season, with the new Arizona Opera McDougall RED Series in the Fall, and the Arizona Opera Main Stage Series in the Winter & Spring, which is comprised of two beloved classics, and one large-scale contemporary opera as part of the Marlu Allan and Scott Stallard Modern Masterworks Series. This transformational shift has not only inspired great excitement in the work on our stage, but has also encouraged greater community investment in the form of contributed income.
Job Title: Development Operations Manager
Location: Phoenix, Arizona
Reports To: Director of Development
FLSA Status: Eligible for OT (Non-Exempt)
Classification: Full time
The Development Operations Manager is responsible for all gift processing, data reporting, and other patron services to support the daily operational needs and fundraising initiatives of Arizona Opera. This position works closely with all gift officers, Box Office staff and Finance staff to ensure accurate processing of gifts, monthly revenue reconciliation, regular development reporting, and timely donor acknowledgements. The Manager is also responsible for helping the team achieve aggressive contributed revenue goals by providing excellent patron stewardship through timely correspondence, development events, and annual fund direct mail appeals, in partnership with the Individual Giving team. Finally, this position also manages a small (<50) portfolio of current and prospective individual donors giving up to $1,000 annually, with a strategic focus on portfolio upgrades and acquisition in a high-growth environment.
The Development Operations Manager attends all Arizona Opera performances and some special events (in both Phoenix and Tucson) for logistical support and donor cultivation.
Essential Job Functions:
Gift Processing and Tessitura Reporting (approx. 40% -- roughly 3 hours/day)
- Ensure the integrity of data entry in CRM, including name, address & salutation formatting, gift designation (campaigns, funds, purpose codes), and all associated information.
- Process, receipt, and deposit all gifts in a timely and accurate manner (including pledges, planned gifts, recurring gifts, tribute gifts, etc.)
- Process matching gifts, electronic transactions, and stock/securities.
- Oversee pledge tracking and pledge maintenance.
- Reconcile all revenue and electronic transactions with Finance department. Support monthly closing processes and annual audit.
- Develop and generate weekly, monthly, quarterly, and annual financial and advancement reports.
- Update the moves management system in CRM tool to track and report on fundraising activity and revenue.
- Serve as primary donor reporting liaison for all departments including Development, Finance, Marketing & Communications, and Education & Community Engagement. Create queries and reports from CRM including, but not limited to: direct mail lists; event mailing lists; financial reports; internal fund audit reports; giving reports; monthly income reports; historical financial trend reports; portfolio reports, etc.
Gift Acknowledgement and Stewardship (approx. 30% -- roughly 2.5 hours/day)
- Ensure all gifts receive timely, personalized acknowledgements within 48 hours of gift receipt.
- Work directly with Development Director and President and General Director to write personalized acknowledgement letters for major donors.
- Ensure accurate and timely donor recognition for all individual and institutional donors in printed materials, programs, and digital communication.
- Answers and directs incoming development telephone calls and emails. Responds to requests in a timely and professional manner. Directs specific inquiries to the appropriate staff member/department as appropriate.
- Manage timely distribution of Welcome Packets to new donors, including communication regarding parking, upcoming events, and other benefits as appropriate.
- Position front-line fundraisers for success in relationships with donors, potential donors, volunteers and other supports by providing accurate and updated information, participating in strategy meetings, as requested, and providing recommendations and information pertinent to successful cultivation efforts.
Annual Fund & Portfolio Management (approx. 30% -- roughly 2.5 hours/day)
- Work with the individual giving team to meet or exceed annual giving goals through direct efforts including: direct mail, email, personal solicitation phone calls, etc.
- Aids in liaising with mail house vendors to ensure quality and meet mailing deadlines.
- Manage a small portfolio of donors and prospective donors giving ranging from $500 to $1,500 annually through all phases of the moves management cycle, with a strategic focus on growing the number of donors giving at the $1,000 (Crescendo) level.
- Meet or exceed annual fundraising goals by direct solicitations, extending personalized invitations, providing concierge-quality service to donors, and cultivating individual donor relationships.
The Successful Candidate Will:
- Be a proactive, self-starter, able to lead an area of responsibility with minimal supervision.
- Demonstrate the ability to work under pressure and keep multiple projects on track without compromising performance.
- Have an attitude of service, a commitment to ongoing learning, and ability to contribute to a team.
- Take ownership and responsibility to solve problems and achieve business goals while seeking help from others when appropriate.
- Possess excellent verbal communication skills, both written and verbal, and be an active listener.
- Exercise sound judgment, handle confidential matters with discretion, and develop a broad knowledge of the institution’s programs, practices, policies, and procedures.
- Minimum of 1 year of experience in office management, gift processing, accounting and/or fundraising support preferred.
- Bachelor’s Degree or equivalent combination of experience and education required.
- Experience with a CRM (customer relationship management) database, such as Raisers Edge or Sales Force. Tessitura experience strongly preferred.
- Impeccable attention to detail and accuracy; appreciation for working with data.
- Exceptional organizational and project management skills
- The ability to manage a heavy and diverse workflow with rapidly shifting priorities.
- Demonstrated ability to write professional and compelling donor acknowledgement letters.
- Proficient with Microsoft Office Suite, including Word, Excel & PowerPoint
- Proficient with Tessitura or other donor database software
- Proficient in web-based research tools
Extended periods at work station, using a keyboard, viewing a computer screen and communicating by telephone and in person. Some special event set up and break down may be required.
Work environment is generally quiet, and in an office setting, but intensifies during periods when the company is in production. Also, see Physical Demands section above re: special events.
Reliable transportation required and must be able to travel statewide. Flexible schedule that will require working some nights and weekends to attend events, performances, rehearsals, etc.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
The Arizona Opera is an Equal Opportunity employer. The Arizona Opera does not discriminate against an Employee or candidate for employment because of his or her race, color, religion, sex, gender identity, sexual orientation, national origin or nationality, age, disability, veteran status, marital status or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, engagements, assignments, training, discipline, termination, promotions or other conditions of employment or career development. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.
To apply, please send a cover letter and resume to email@example.com.