Know Before You Go
Whether it’s your first opera or you’re a seasoned attendee, we’ve got all the info you need!
Performance Venues | Health & Safety | Patron Code of Conduct | How to Access Tickets |
Box Office Services | Will Call | Digital Programs | Pre-Show | What to Wear |
Frequently Asked Questions | Ticket Policies | Dining | Hotels
View Student Preview Know Before You Go
Venues
Herberger Theater Center
222 E Monroe St, Phoenix, AZ 85004
602.254.7399
2023/24 Season Performances:
Frankenstein
Symphony Hall
75 N 2nd St, Phoenix, AZ 85004
602.262.6225
2023/24 Season Performances:
The Barber of Seville
Roméo & Juliette
Don Giovanni
Temple of Music and Art
330 S Scott Ave, Tucson, AZ 85701
520.622.2823
2023/24 Season Performances:
Frankenstein
The Linda Ronstadt Music Hall (formerly Tucson Music Hall)
260 S Church Ave, Tucson, AZ 85701
520.791.4101
2023/24 Season Performances:
The Barber of Seville
Roméo & Juliette
Don Giovanni
Health & Safety
Mask wearing is optional for patrons of all ages at Arizona Opera performances and other events. As per CDC guidance, people may choose to mask at any time based on their personal preference, informed by their personal level of risk.
Any person attending Arizona Opera performances will not be required to show a negative COVID-19 PCR or antigen test, or proof of full vaccination, prior to entry.
Arizona Opera realizes that health and safety requirements may change over time and we will continue to monitor recommendations from the CDC, state, and local governments to always provide a safe environment for our guests. We encourage you to check our Health & Safety Policy page to see our most recent updates along with any measures we have put in place to make your visit to our performances and programs both safe and enjoyable.
As always, please stay home if you are feeling ill, or if you are living with someone who is displaying symptoms of COVID-19 or who has the virus. For your convenience, if you are unable to attend a performance for any of these reasons, please email us before the performance at boxoffice@azopera.org and we will be happy to work with you on your ticketing options.
We deeply value you as an Arizona Opera family member and we thank you for your continued support.
Phoenix Convention Center Security Policy (Symphony Hall Performances Only)
For the safety and security of all patrons, PCCD has implemented a screening process for all public shows at Symphony Hall. All patrons will go through metal detectors to screen for prohibited items.
Symphony Hall will only allow small clutch bags up to 5.5” x 8.5”, clear bags up to 12” x 6” x 12”, medical bags, and diaper bags in Symphony Hall. No other bags will be permitted inside the venue.
Clear Bag Policy (The Linda Ronstadt Music Hall Performances Only)
The Linda Ronstadt Music Hall and Leo Rich Theater have enhanced venue environmental, health and safety protocols to include the type of bag guests are allowed to bring into these facilities. In addition to health and safety issues, their new protocol will help expedite entry to games and events. Clear Bags no larger than 14″ x 16″ or a clutch no larger than 8″ x 5″. Large bags, briefcases, backpacks, luggage and convertible backpack purses are strictly prohibited. Guests entering any facility in the Tucson Convention Center are subject to search at the discretion of management. Tucson Convention Center does not provide storage for any confiscated baggage.
Patron Code of Conduct
We are committed to providing a welcoming and enjoyable experience for all patrons. To ensure that everyone can fully appreciate our performances, we kindly ask that you adhere to the following guiding principles listed below, which are fundamental to maintaining a positive and inclusive atmosphere at Arizona Opera.
Respect and Courtesy: Treat fellow patrons, artists, and staff with respect and courtesy at all times. Verbal or physical harassment, disruptive behavior, or any form of discrimination will not be tolerated. Ensuring that every individual is treated with respect and kindness, free from harassment or discrimination, contributes to a harmonious and enjoyable experience for all patrons and staff.
Inclusive Atmosphere: Celebrating diversity and embracing patrons of all backgrounds, races, genders, and identities fosters a sense of belonging and appreciation, making opera accessible to a wider audience.
Safe Environment: Prohibiting the carrying of weapons at events prioritizes the safety and comfort of all attendees, ensuring that the focus remains on the artistic performances rather than security concerns. Please familiarize yourself with the location of emergency exits and follow the directions of staff in the event of an emergency.
Silence and Electronic Devices: Please silence all electronic devices, including cellphones and smartwatches, before entering the performance area. Refrain from using them during the performance, as the glow and sound can be distracting to others.
Late Seating: To minimize disruptions, latecomers will be seated at an appropriate break in the performance as determined by the ushers. Arriving early ensures a smooth and enjoyable experience for everyone.
Photography and Recording: Photography, audio recording, and video recording are prohibited during the performance. Please refrain from using any recording devices, as it can disrupt the artists and the audience.
Quiet and Focus: Maintain a quiet and attentive atmosphere during the performance. Whispering, talking, or rustling programs can distract fellow patrons and performers. There may be certain exceptions during educational performances.
As you join us on this artistic journey, remember that your presence enriches our performances. We strive to ensure that every visit to Arizona Opera is an extraordinary and memorable occasion for everyone. Opera can elicit strong emotions and reactions, but it’s essential we create a safe and respectful environment for everyone. Therefore, Arizona Opera reserves the right to refuse service, relocate and/or remove any person from our performances without refund who disregards this Patron Code of Conduct.
If you have any questions about Arizona Opera’s Patron Code of Conduct, please email info@azopera.org. Thank you for being a vital part of our Arizona Opera community!
How to Access Tickets
When purchasing tickets online, you will be asked how you would like to access your tickets:
- Digital Ticket: Save time with digital ticketing, available through the Arizona Opera App. Tickets will be available to view 72 hours prior to showtime.
- Hold at Will Call: Will Call ticket pickup will be located at the Box Office of each venue hall, two (2) hours prior to showtime.
- Print at Home: PDF tickets will be emailed two (2) weeks prior to showtime.
- Mail: Single tickets will be mailed one (1) month prior to showtime & no later than the Monday directly before showtime.
Box Office Services
Box Office staff will be available at all performances for ticket reprints, upgrades, and to answer any questions beginning at 5:30 PM MST for evening performances and 12:30 PM MST for matinee performances. See below for a full list of our ticket policies.
Will Call
Will Call ticket pickup will be located at the Box Office of each venue. Save time with digital ticketing through the Arizona Opera App.
Digital Programs
Arizona Opera is proud to offer digital programs for each of our RED Series and Main Stage Series productions, complete with artist bios, production synopses, interviews, and more! To access our digital programs, visit azoperaprogram.com or access them through the Arizona Opera App.
Download the Arizona Opera app on the Apple App Store and Google Play Store.
Pre-Show
Arrive early for a 30 minute pre-show discussion one hour before performance time. Learn more about the opera and its history to enhance your experience!
What to Wear
Wear what you want. Want to dress up and make a special occasion out of it? Go for it—it will be fun. But you won’t be alone if you dress more casually either. Cocktail dress or flattering “dressy” attire is usually the norm for evening performances, while matinees generally see more causal sport jackets and dresses.
Frequently Asked Questions
What if I'm late?
In order not to disturb the performers or the audience, we will seat you in the theater as soon as possible during a pause in the performance.
Should I wear perfume?
We ask that you avoid the use of perfumes, colognes, or other strong scents that could disturb other patrons.
How will I understand what people are singing?
English translations of the lyrics (surtitles) are projected on a screen above the stage as they are sung. A full synopsis of the opera is provided online for each performance and in the evening’s program.
Can I bring kids?
Generally, opera is better suited to older kids because the stories often contain adult themes and following the surtitles can be difficult for new readers. Sometimes Arizona Opera offers operas sung in English (such as the productions of The Magic Flute and Hansel & Gretel) that are more kid-friendly. When bringing a child to the opera, it is helpful to explain the story in advance and instruct them on proper audience behavior. Our Student Previews may be better suited for entire families. These rehearsals are a good way to ease children into enjoyment of a full-fledged production.
How long does the opera last? Is there an intermission?
This varies with every opera. Many productions can clock in between 2 - 3 hours in length, like most Broadway musicals. Often times, there is at least one intermission. Make sure you're on our email list and look out for our Know Before You Go emails for the latest updates on performance times and intermissions.
When should I clap?
At the end of big arias and at the final curtain call. Feel free to shout out “Bravo!” (for a male performer), “Brava!” (for a female performer) or “Bravi!” (for an ensemble) – singers love an appreciative audience!
Anything else I should know?
Please remain quiet from the time the orchestra starts (the overture is part of the opera, too!) so that everyone around you can enjoy the music. Don’t open candy or gum wrappers, talk, use your cell phone or pager during the performance. Be sure to turn off your watch alarm and phone when you enter the theater.
Ticket Policies
If you are unable to attend your scheduled performance, don't worry! All subscribers can exchange their tickets for a different performance at any time during the season. Exchanges are based on availability, and some performances may be restricted from exchanges. There is a ticket fee to exchange your tickets. Please note that tickets to past performances cannot be donated, exchanged, or refunded.
To Exchange Tickets
Please call the Box Office at 602.266.7464 (Phoenix) or 520.293.4336 (Tucson) no later than 4 PM MST on the Friday prior to the night of your performance.
You will be asked to provide the Box Office with a valid credit card for the ticket exchange fee, and any applicable charges to upgrade to a higher priced section for the performance. You will receive your new tickets by mail or by email (Print at Home) or you can pick them up at Will Call the day of the performance.
We will make every effort to match your original ticket(s). If similar seats are not available, seats can be changed to a different section or tickets can be returned for a tax deduction receipt.
To Replace Lost Tickets
Lost tickets can be reprinted by the Box Office at any time. Please contact the Box Office as soon as possible so your new tickets can be reprinted and mailed to you. If you lose your tickets on the day of the event or upon arrival at the venue, replacements can be obtained with your photo ID. You can also access your tickets digitally using the Arizona Opera App.
To Return Tickets for Tax Deduction
If exchanging to another date is not possible, tickets may be returned to Arizona Opera for a tax deduction receipt for the face value of the tickets. Please return tickets by 4 PM MST on the Friday prior to your performance.
Arizona Opera Donors $1,000 and Above
Donors receive priority seating and free exchanges for all Arizona Opera performances. If you are a donor at this level and need any assistance, please call 602.266.7464.
Dining
Snacks are available for purchase from concessions before performances and during intermissions. However, both Phoenix and Tucson offer a vibrant, wide variety of dining options to choose from.
Arizona Opera is not affiliated with the these businesses. Please, call ahead for hours and information concerning your visit.
Hotels
Arizona Opera is not affiliated with the following businesses. Please, call ahead for hours and information concerning your visit. Check out the interactive map at the bottom of the page for directions. For more information, please visit downtownphoenix.com and downtowntucson.org.
PHOENIX ACCOMMODATIONS
Hyatt Regency Phoenix
122 N 2nd St, Phoenix, AZ 85004
Sheraton Phoenix Downtown
340 N 3rd St, Phoenix, AZ 85004
Kimpton Hotel Palomar Phoenix
2 E Jefferson St, Phoenix, AZ 85004
Holiday Inn Express & Suites Phoenix Downtown – Ballpark
620 N 6th St, Phoenix, AZ 85004
The Westin Phoenix Downtown
333 N Central Ave, Phoenix, AZ 85004
Renaissance Phoenix Downtown
100 N 1st St, Phoenix, AZ 85004
Royal Palms Resort and Spa
5200 E Camelback Rd, Phoenix, AZ 85018
TUCSON ACCOMMODATIONS
Royal Elizabeth Inn
204 S Scott Ave, Tucson, AZ 85701
Tucson Marriott University Park
880 E 2nd St, Tucson, AZ 85719
Hotel Congress
311 Congress St, Tucson, AZ 85701
JW Marriott Tucson Starr Pass Resort & Spa
3800 W Starr Pass Blvd, Tucson, AZ 85745
El Presidio Inn Bed & Breakfast
297 N Main Ave, Tucson, AZ 85701