Know Before You Go

Whether it’s your first opera or you’re a seasoned attendee, we’ve got all the info you need!

View Student Preview Know Before You Go

Venues

Herberger Theater Center
222 E Monroe St, Phoenix, AZ 85004
602.254.7399

2023/24 Season Performances:
Frankenstein

Symphony Hall
75 N 2nd St, Phoenix, AZ 85004
602.262.6225

2023/24 Season Performances:
The Barber of Seville
Roméo & Juliette
Don Giovanni

Temple of Music and Art
330 S Scott Ave, Tucson, AZ 85701
520.622.2823

2023/24 Season Performances:
Frankenstein

The Linda Ronstadt Music Hall (formerly Tucson Music Hall)
260 S Church Ave, Tucson, AZ 85701
520.791.4101

2023/24 Season Performances:
The Barber of Seville
Roméo & Juliette
Don Giovanni

Health & Safety

Mask wearing is now optional for patrons of all ages at Arizona Opera performances and other events. As per CDC guidance, people may choose to mask at any time based on their personal preference, informed by their personal level of risk.

Any person attending Arizona Opera performances will not be required to show a negative COVID-19 PCR or antigen test, or proof of full vaccination, prior to entry.

Arizona Opera realizes that health and safety requirements may change over time and we will continue to monitor recommendations from the CDC, state, and local governments to always provide a safe environment for our guests. We encourage you to check our Health & Safety Policy page to see our most recent updates along with any measures we have put in place to make your visit to our performances and programs both safe and enjoyable.

As always, please stay home if you are feeling ill, or if you are living with someone who is displaying symptoms of COVID-19 or who has the virus. For your convenience, if you are unable to attend a performance for any of these reasons, please email us before the performance at boxoffice@azopera.org and we will be happy to work with you on your ticketing options.

We deeply value you as an Arizona Opera family member and we thank you for your continued support.

Phoenix Convention Center Bag Policy (Symphony Hall Performances Only)

PLEASE NOTE: Enforcement of this policy has been delayed until the 2023/24 Season

The Phoenix Convention Center and Venues is implementing a restricted bag policy at Symphony Hall and The Orpheum Theatre, beginning January 1, 2023. Clutch bags (4.5”x6.5”), medical, and family bags only. Clear bags (12”x6”x12”) are also allowed through a separate screening line.

No other bags permitted.

Clear Bag Policy (The Linda Ronstadt Music Hall Performances Only)

PLEASE NOTE: Enforcement of this policy has been delayed until the 2023/24 Season

The Linda Ronstadt Music Hall and Leo Rich Theater have enhanced venue environmental, health and safety protocols to include the type of bag guests are allowed to bring into these facilities. In addition to health and safety issues, their new protocol will help expedite entry to games and events. Clear Bags no larger than 14″ x 16″ or a clutch no larger than 8″ x 5″. Large bags, briefcases, backpacks, luggage and convertible backpack purses are strictly prohibited. Guests entering any facility in the Tucson Convention Center are subject to search at the discretion of management. Tucson Convention Center does not provide storage for any confiscated baggage.

Box Office Services

Box Office staff will be available at all performances for ticket reprints, upgrades, and to answer any questions beginning at 5:30 PM MST for evening performances and 12:30 PM MST for matinee performances. See below for a full list of our ticket policies.

Will Call

Will Call ticket pickup will be located at the Box Office of each venue. Save time by mobile ticketing is also available through the Arizona Opera App.

Digital Programs

Arizona Opera is proud to offer digital programs for each of our RED Series and Main Stage Series productions, complete with artist bios, production synopses, interviews, and more! To access our digital programs, visit azoperaprogram.com or access them through the Arizona Opera App.

Download the Arizona Opera app on the Apple App Store and Google Play Store.

Pre-Show

Arrive early for a 30 minute pre-show discussion one hour before performance time. Learn more about the opera and its history all through the lens of equity and music.

What to Wear

Wear what you want. Want to dress up and make a special occasion out of it? Go for it—it will be fun. But you won’t be alone if you dress more casually either. Cocktail dress or flattering “dressy” attire is usually the norm for evening performances, while matinees generally see more causal sport jackets and dresses.

Frequently Asked Questions

What if I'm late?
In order not to disturb the performers or the audience, we will seat you in the theater as soon as possible during a pause in the performance.

Should I wear perfume?
We ask that you avoid the use of perfumes, colognes, or other strong scents that could disturb other patrons.

How will I understand what people are singing?
English translations of the lyrics (surtitles) are projected on a screen above the stage as they are sung. A full synopsis of the opera is provided online for each performance and in the evening’s program.

Can I bring kids?
Generally, opera is better suited to older kids because the stories often contain adult themes and following the surtitles can be difficult for new readers. Sometimes Arizona Opera offers operas sung in English (such as the productions of The Magic Flute and Hansel & Gretel) that are more kid-friendly. When bringing a child to the opera, it is helpful to explain the story in advance and instruct them on proper audience behavior. Our Student Previews may be better suited for entire families. These rehearsals are a good way to ease children into enjoyment of a full-fledged production.

How long does the opera last? Is there an intermission?
This varies with every opera. Many productions can clock in between 2 - 3 hours in length, like most Broadway musicals. Often times, there is at least one intermission. Make sure you're on our email list and look out for our Know Before You Go emails for the latest updates on performance times and intermissions.

When should I clap?
At the end of big arias and at the final curtain call. Feel free to shout out “Bravo!” (for a male performer), “Brava!” (for a female performer) or “Bravi!” (for an ensemble) – singers love an appreciative audience!

Anything else I should know?
Please remain quiet from the time the orchestra starts (the overture is part of the opera, too!) so that everyone around you can enjoy the music. Don’t open candy or gum wrappers, talk, use your cell phone or pager during the performance. Be sure to turn off your watch alarm and phone when you enter the theater.

Ticket Policies

If you are unable to attend your scheduled performance, don't worry! All subscribers can exchange their tickets for a different performance at any time during the season. Exchanges are based on availability, and some performances may be restricted from exchanges. There is a ticket fee to exchange your tickets. Please note that tickets to past performances cannot be donated, exchanged, or refunded.

To Exchange Tickets

Please call the Box Office at 602.266.7464 (Phoenix) or 520.293.4336 (Tucson) no later than 4 PM MST on the Friday prior to the night of your performance.

You will be asked to provide the Box Office with a valid credit card for the ticket exchange fee, and any applicable charges to upgrade to a higher priced section for the performance. You will receive your new tickets by mail or by email (Print at Home) or you can pick them up at Will Call the day of the performance.

We will make every effort to match your original ticket(s). If similar seats are not available, seats can be changed to a different section or tickets can be returned for a tax credit receipt.

To Replace Lost Tickets
Lost tickets can be reprinted by the Box Office at any time. Please contact the Box Office as soon as possible so your new tickets can be reprinted and mailed to you. If you lose your tickets on the day of the event or upon arrival at the venue, replacements can be obtained with your photo ID. You can also access your tickets digitally using the Arizona Opera App.

To Return Tickets for Tax Credit
If exchanging to another date is not possible, tickets may be returned to Arizona Opera for a tax credit receipt for the face value of the tickets. Please return tickets by 4 PM MST on the Friday prior to your performance.

Arizona Opera Donors $1,000 and Above
Donors receive priority seating and free exchanges for all Arizona Opera performances. If you are a donor at this level and need any assistance, please call 602.266.7464.

Group Sales
Put together your own ensemble for a night at the opera! Arizona Opera offers group discounts of up to 30% off. This offer depends on availability, contact the box office by email or at 602.266.7464 or 520.293.4336 for more details.

Dining

Snacks are available for purchase from concessions before performances and during intermissions. However, both Phoenix and Tucson offer a vibrant, wide variety of dining options to choose from.
Arizona Opera is not affiliated with the these businesses. Please, call ahead for hours and information concerning your visit.

Hotels

Arizona Opera is not affiliated with the following businesses. Please, call ahead for hours and information concerning your visit. Check out the interactive map at the bottom of the page for directions. For more information, please visit downtownphoenix.com and downtowntucson.org.