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Know Before You Go - Student Preview

Whether it’s your first opera or you’re a seasoned attendee, we’ve got all the info you need!


Performance Venues | Where Do I Get My Tickets? | ID Policy | Performance Length, Language, and RatingBus Parking | Synopsis |
 Health & Safety | Box Office Services | Will Call | Digital Programs | What to Wear | Frequently Asked Questions | Dining



Herberger Theater CenterHerberger Theater Center
222 E Monroe St, Phoenix, AZ 85004


2023/24 Season Performances:



Symphony HallSymphony Hall
75 N 2nd St, Phoenix, AZ 85004


2023/24 Season Performances:
The Barber of Seville
Roméo & Juliette
Don Giovanni


Phoenix Convention Center Security Policy (Symphony Hall Performances Only) 

For the safety and security of all patrons, PCCD has implemented a screening process for all public shows at Symphony Hall. All patrons will go through metal detectors to screen for prohibited items.

Symphony Hall will only allow small clutch bags up to 5.5” x 8.5”, clear bags up to 12” x 6” x 12”, medical bags, and diaper bags in Symphony Hall. No other bags will be permitted inside the venue.


Where Do I Get My Tickets?

You can pick up any will-call tickets from the box office beginning at 5:30 PM through 7 PM MST for evening shows, and beginning at 9:30am for morning shows. You will be asked to show student ID (homeschool and other organizations that do not have school’s ID’s are exempt from this policy – contact with questions). You may purchase extra tickets at the door.


ID Policy

To attend a Student Preview, you are required to be a CURRENT student and MUST present a student ID when picking up your ticket if you are not traveling with a large school group. If you are not able to present your student ID when picking up your ticket at will-call you will not be allowed into the event.

No school ID? Before completing your reservation, indicate in the notes section why you cannot present an ID. Arizona Opera will verify your reservation and contact you if there are any issues.


Performance Length, Language, and Rating

Each performance has a different running time, rating, and performance language – click here to find the information relating to you performance!


Bus Parking

Bus Parking for the Herberger Theater Center is located on Monroe right in front of the entrance to the theater. Meter spots will be hooded and busses may remain parked in those spaces for the duration of the performance.

Bus parking for Symphony Hall performances is provided on 3rd St and Washington. You will receive a bus pass (like the one below) with specific instructions about a week before the performance. Police officers will be on-site to assist with parking and safely getting students into the venue. Busses may remain parked in those spaces for the duration of the performance.


Bus pass
Example Bus Pass. Information on the bus pass will reflect your current show.



Click here to find the synopsis, cast listing, and more!


Health & Safety

Mask wearing is optional for patrons of all ages at Arizona Opera performances and other events. As per CDC guidance, people may choose to mask at any time based on their personal preference, informed by their personal level of risk.

Any person attending Arizona Opera performances will not be required to show a negative COVID-19 PCR or antigen test, or proof of full vaccination, prior to entry.

Arizona Opera realizes that health and safety requirements may change over time and we will continue to monitor recommendations from the CDC, state, and local governments to always provide a safe environment for our guests. We encourage you to check our Health & Safety Policy page to see our most recent updates along with any measures we have put in place to make your visit to our performances and programs both safe and enjoyable.

As always, please stay home if you are feeling ill, or if you are living with someone who is displaying symptoms of COVID-19 or who has the virus. For your convenience, if you are unable to attend a performance for any of these reasons, please email us before the performance at and we will be happy to work with you on your ticketing options.

We deeply value you as an Arizona Opera family member and we thank you for your continued support.


Box Office Services

Box Office staff will be available at the venue beginning at 5:30 PM for evening shows, and 9:30am for morning shows for ticket pickup and questions.


Will Call

Will Call ticket pickup will be located at the Box Office of each venue.


Digital Programs

Arizona Opera is proud to offer digital programs for each of our RED Series and Main Stage Series productions, complete with artist bios, production synopses, interviews, and more! To access our digital programs, visit or access them through the Arizona Opera App.

Download the Arizona Opera app on the Apple App Store and Google Play Store.


What to Wear

Wear what you want. Want to dress up and make a special occasion out of it? Go for it—it will be fun. But you won’t be alone if you dress more casually either. Cocktail dress or flattering “dressy” attire is usually the norm for evening performances, while matinees generally see more causal sport jackets and dresses.


Frequently Asked Questions

What if I'm late?
In order not to disturb the performers or the audience, we will seat you in the theater as soon as possible during a pause in the performance.


Should I wear perfume?
We ask that you avoid the use of perfumes, colognes, or other strong scents that could disturb other patrons.


How will I understand what people are singing?
English translations of the lyrics (surtitles) are projected on a screen above the stage as they are sung. A full synopsis of the opera is provided online for each performance and in the evening’s program.


How long does the opera last? Is there an intermission?
This varies with every opera. Many productions can clock in between 2 - 3 hours in length, like most Broadway musicals. Often times, there is at least one intermission. Make sure you're on our email list and look out for our Know Before You Go emails for the latest updates on performance times and intermissions.


When should I clap?
At the end of big arias and at the final curtain call. Feel free to shout out “Bravo!” (for a male performer), “Brava!” (for a female performer) or “Bravi!” (for an ensemble) – singers love an appreciative audience!


Anything else I should know?
Please remain quiet from the time the orchestra starts (the overture is part of the opera, too!) so that everyone around you can enjoy the music. Don’t open candy or gum wrappers, talk, use your cell phone or pager during the performance. Be sure to turn off your watch alarm and phone when you enter the theater.



Snacks are available for purchase from concessions before performances and during intermissions. However, both Phoenix and Tucson offer a vibrant, wide variety of dining options to choose from.
Arizona Opera is not affiliated with the these businesses. Please, call ahead for hours and information concerning your visit.